Softech's Service Level Agreements (SLA's) are tailored to each customer's individual needs. As part of our Support Service offering we accept full accountability for the management of the service delivered and this is achieved through our recognized accreditations and the technical expertise of our engineers.
Our Support Level Agreements are aimed at providing timely and reliable technical support which eliminates downtime. This includes multi vendor support and provides client's with a single point of contact for all their IT requirements.
Softech's Support Service is offered in a variety of ways via its help desk team, remote management option or on-site response. Support Services cover ranges from standard business hours (Monday to Friday) through to business critical out of hours support (24 hrs x 7 x 364 days a year). On-line reporting and monitoring of support requests is now an available option.